Hyderabad: Global digital marketing and customer services outsourcing player SYKES on Monday announced the opening of its fourth centre in Hyderabad and sixth in India.
The company plans to hire close to 800 people for the centre, which has a 500-seats capacity, to take the company’s Hyderabad headcount to over 2650 over the next one year.
SYKES currently has a global headcount of 55,000 of which close to 2,000 employees are located in India across centres in Hyderabad and Bengaluru.
While the company has 1850 employees in Hyderabad working out of the existing three centres, it has close to 150 employees at two centres in Bengaluru.
Pointing out that this is the second centre the company has opened since the lockdown began in March end 2020, SYKES India country head Dishant Bhojwani said the company has experienced rapid growth in India amidst the pandemic thanks to its strategic clients who played important roles in supporting customers during the global lockdown.
“Their (clients) explosive customer growth has fuelled our business, which has required our continued expansion in the country to keep pace with demand. We have a strong focus in India and despite the challenges of operating during the pandemic, we still managed to nearly double our employee count from 2019.”
The company caters to customers across sectors such as banking, communication, technology, telecom, retail as well as small and medium businesses.